WHO CAN I ASK FOR HELP WITH MY ORDER?
Our friendly customer service team at email@example.com are happy to help you with an questions or queries you may have. Please allow up to 24 business hours for us to get back to you, we are located in Victoria, Australia so we may be sleeping while you are shopping.
I ENTERED MY SHIPPING ADDRESS WRONG! CAN I CHANGE IT?
If you entered your shipping address or details wrong, contact our customer service team at firstname.lastname@example.org asap as possible, and we will do our best to solve the issue before your order is shipped.
WHEN WILL MY ORDER BE SHIPPED?
Your order will be shipped within 3 days, and should arrive within 12 days of being shipped.
IT'S BEEN MORE THAN 14 DAYS SINCE I RECEIVED MY ORDER. CAN I STILL GET A REFUND?
Unfortunately, no. If it has been more than 14 days since you received your order, we are not able to offer a refund or exchange.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Once shipped your order should arrive within 12 days. However, on occasion there may be slight delays due to outlying factors.